Refund and Return Policy
Refund and Return Policy
At Glamour Tresses, we truly appreciate your business and are committed to ensuring your satisfaction with every order. Below is our refund and return policy for your review:
- Refund Policy
- We cannot offer refunds once an order has been processed and shipped.
- Defective or Damaged Items: Refunds may be considered only for items that arrive defective or damaged, provided they meet our return criteria outlined below.
- Return Policy
- Eligibility for Returns: We accept returns exclusively for products that are defective or damaged upon delivery. To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
- Notification Period: To initiate a return, please notify us within 3 days of receiving your order. Unfortunately, we cannot accept returns after this period.
- How to Initiate a Return: If you need to return an item, please reach out to our customer service team at glamourtresses.enquiries@gmail.com with details about the defect or damage. We’ll provide you with guidance on the return process and the appropriate address for sending the product back.
- Shipping Costs: Please note that the buyer is responsible for return shipping costs unless the return is due to an error on our part (e.g., if you received the wrong or defective item).
- Exchanges
- No Exchanges: If you receive a defective or damaged item, we will happily provide a replacement if available or issue a credit toward future orders.
If you have any questions about our refund and return policy, please don’t hesitate to reach out to our team. We’re here to help!